Your privacy on Loopi

Who we are

Loopi is made by Vellumray LLC, a company registered in New York, United States. When this page says “we”, it means Vellumray.

Company

Vellumray LLC

Legal entity

Vellumray LLC, registered in New York, United States

Governing law

The laws of the State of New York, United States

What Loopi is

Loopi is a dating-style app where you match and chat with characters. Every character is an AI, not a real person. Before you start, the app asks you to confirm that you understand this, and we keep a record that you did.

The characters’ replies are written by AI models that other companies provide. Those companies are named below, under “Who we share it with”.

If something you write suggests you may be in crisis, the character steps out of the story, says it is an AI, and points you to people who can help.

What we collect

Your account

When you sign in with Apple or Google, they share with us an ID for your account with them and, if they provide them, your email address and your name. We use these to create your Loopi account and to find it again when you next sign in.

If you sign in with Apple, we also keep a sign-in key that Apple gives us. We use it only to tell Apple when you delete your account.

You need to sign in to use Loopi. If you used Loopi without signing in before that was required, the matches and chats you had then are kept with your account when you sign in.

Your profile

We store what you tell us about yourself: the name you give, who you want to meet (men, women or everyone), your gender if you choose to share it, the interests you pick, your answer to the “are you human?” question, any profile questions you answer, and your star sign and your moon (which of the moon’s 8 phases it was in on your birthday), worked out on your phone from your birthday.

Your birthday is never stored or sent to us. We keep only whether you are 18 or over, so you aren’t asked again when you sign in on another device.

Your photo

If you add a profile photo, from your camera or your photo library, we store it. The app uses your camera and photo library only when you choose to add a photo.

Every photo is checked automatically before it can become your profile photo. We keep every photo you upload, including any the check turns down, so that people who run Loopi can review them. We may also keep a short description of your photo, written by an AI model, so characters know what you look like.

Your conversations

We store the messages you send and the messages characters send you. The app also keeps notes about each conversation so characters remember it, such as a running summary and things you have shared. An AI model writes these notes from the conversation.

Your activity

We record which characters you like or pass on, your matches, the gifts you send, and events in the app, such as when you open a notification, reach a limit or are shown an offer.

Your device

We store your phone’s time zone. If you allow notifications, we store a code that lets us send notifications to your phone. Our servers also see your internet (IP) address each time the app contacts them.

What stays on your phone

The app asks for your birthday to check that you are 18 or over and to tell you your star sign and your moon. The app also keeps your sign-in on your phone, so you stay signed in.

What you buy is covered under “Purchases”, below.

Why we use it

• To run your account and keep your matches and chats, including across devices once you sign in.
• To show you the characters you want to meet and to write their replies. Characters can see your profile, including your name, your interests, your profile answers, and your photo or its description, and they can use what you tell them.
• To remember your conversations, so characters recall what you have shared.
• To time characters’ messages and notifications to your local hours.
• To send you notifications, for example when a character writes to you or you have a new match.
• To keep Loopi safe. Every message you send is checked automatically before the character sees it, and every photo you upload is checked before it can become your profile photo. When a check is triggered we keep a record of that, but not the message itself.
• To stop abuse, for example by limiting how many requests can come from one internet address. These counts clear themselves after a short time.
• To fix problems and to check that characters behave as they should. People who run Loopi can read conversations in a private admin tool.
• To create better characters, stories and experiences for users.
• To give you what you buy, and to keep receipts.

Who we share it with

These are the companies that receive information about you, and what each one receives. We do not use advertising or third-party analytics tools.

AI Service Providers

OpenRouter, Venice, kie.ai and TypeSafe provide the AI models that write the characters’ replies and the notes about your conversations, check messages and photos for safety, make the photos characters send you, and answer short yes-or-no and pick-one questions for us, for example whether a moment in a conversation suits a photo. Depending on the task, they receive your messages and the conversation so far, the notes about it, your profile details, details about the character, a written description of a scene (which may be based on your recent messages) with a reference picture of the character, and your photo or its description. kie.ai and TypeSafe never receive your photo. OpenRouter passes each request on to the company that runs the model we chose. TypeSafe does not train its models on what we send, but it may keep technical logs and usage statistics derived from it.

Apple and Google

Run “Continue with Apple” and “Continue with Google” if you use them, take payment in the App Store and Google Play, and deliver notifications to your phone.

Expo

Passes our notifications on to Apple and Google, and delivers updates to the app. For each notification it receives your phone’s notification code and the notification itself, which is the character’s name and message.

RevenueCat

Handles purchases for us. We give it an ID for your Loopi account, never your name or email address. It receives your purchase records from the App Store or Google Play.

Sentry

Receives an error report when something breaks on our servers. Reports leave out your name, your email address and the contents of your requests, and describe only the failure.

Railway and Cloudflare

Host Loopi. Railway runs our servers and our database in the United States, and Cloudflare stores photos and backup copies of our database.

Purchases

You pay through the App Store or Google Play. We never see your card or bank details.

When you buy gems or Loopi Premium, RevenueCat tells us what you bought, so we can add your gems or turn on Premium.

We keep a record of each purchase (what you bought, from which store, when, and for how much), of the gems you receive and spend, and of your subscription status. These records are kept after you delete your account, on a record that no longer has your name or email address.

Deleting your Loopi account does not cancel a subscription. Subscriptions are managed by the App Store or Google Play, and you cancel them there. If a purchase reaches us after your account is deleted, we record it but do not apply it.

Your choices

Delete your account

In the app, go to Profile (or You), open Account & data, then tap Delete account. This deletes your account details, your matches, your conversations and the notes about them, and the photos you uploaded. We stop sending notifications to your phone, you are signed out, and old sign-ins stop working. If you signed in with Apple, we also ask Apple to cancel Loopi’s permission to use your Apple sign-in. Deleting cannot be undone.

Some things are kept, on a record that no longer has your name or email address:

• your purchase records, your gems and your subscription status;
• a log of what happened on your account, including who you said you wanted to meet and your gender when you signed up, which characters you liked or passed on, and when a safety check was triggered (never the message itself);
• photos that characters sent you, which show the character, not you.

Start over

If Start over is available in Account & data, it clears your current matches, conversations and what the characters remember about you. It keeps your account, profile, uploaded profile photo, Gems and Premium. You cannot get your old matches and conversations back.

If you used Loopi before signing in

Sign in with Apple or Google, then delete your account in the app as above. What you had before you signed in is deleted with it. If stored-file removal needs more time, the app shows that it is still finishing and confirms when it is complete. For other requests, contact us through the Support page.

Sign out

You can sign out at any time. Signing out does not delete your account.

How long we keep it

We keep your information until you delete your account, except where this page says otherwise. Unmatching a character ends the conversation but does not delete it. Backup copies of our database are kept for up to 30 days, so something you delete can stay in a backup until it expires.

Our servers keep short-lived technical logs, which can include an error message from an AI provider. They carry no name or account details and expire on their own.

Children

Loopi is for adults only. You must be 18 or older to use it, and every character is an adult.

When you start, the app asks for your birthday. If you are under 18, you cannot continue into Loopi. This check happens on your phone, as a check to confirm if you are 18 or over.

If you think someone under 18 is using Loopi, please tell us through the Support page.

Changes to this policy

If we change how Loopi uses your information, we will update this page and the effective date at the top.

Contact

For any question or request about your information, contact Vellumray through the Support page.