Terms of Use
Using Loopi
These are the rules for using the Loopi app. By using Loopi you agree to them. They describe how Loopi works today. What we do with your information is in our privacy policy, which you can open from inside the app.
Who we are
Loopi is made by Vellumray LLC, a company registered in New York, United States. When this page says “we”, it means Vellumray.
- Company
- Vellumray LLC
- Legal entity
- Vellumray LLC, registered in New York, United States
- Governing law
- The laws of the State of New York, United States
What Loopi is
Loopi is a dating-style app where you match and chat with characters. Every character is an AI, not a real person. Their profiles, photos and messages are made by AI models, and nothing a character says is a statement by us or by anyone else.
Loopi is for adults only. You must be 18 or older to use it, and every character is an adult. Before you start, the app asks you to confirm that you understand the characters are AI.
Characters are company, not advice. Nothing in Loopi is medical, legal, financial or other professional advice. If something you write suggests you may be in crisis, the character steps out of the story, says it is an AI, and points you to people who can help.
Your account
To use Loopi, sign in with Apple or Google. Your account is yours alone: keep your sign-in to yourself, and do not let anyone else use your account.
You are responsible for what you send in Loopi. Keep your profile honest, and do not put anyone else’s photo, name or details in it.
You can delete your account at any time. In the app, go to Profile (or You), open Account & data, then tap Delete account. Deleting cannot be undone. You can also ask us by email, as the support page explains under Delete your account.
Purchases and subscriptions
You pay through the App Store or Google Play, at the price the store shows you. We never see your card or bank details, and the store’s own terms cover the payment itself.
Gems are a virtual item inside Loopi. They are not money, they have no value outside the app, and they cannot be exchanged for cash, transferred or sold. Once gems are added to your account, purchases of gems are final and are not refundable, except where the store you bought them from or the law requires a refund.
Loopi Premium is a subscription. It renews automatically through the store you bought it from until you cancel it, and the store charges you each period at the price it showed you. On iPhone you cancel in your Settings, under your name and then Subscriptions; cancelling stops the next renewal and you keep Premium until the period you have paid for ends.
Deleting your Loopi account does not cancel a subscription, because subscriptions are managed by the store, not by us. Cancel it there as well.
We may change what Premium includes, what gems cost, or what gems can be spent on.
Acceptable use
While using Loopi, please do not:
- use Loopi if you are under 18, or let anyone under 18 use your account;
- try to make a character produce anything sexual involving a minor, or anything else that would be illegal — we check messages automatically and keep a record when a check is triggered;
- send threats, or try to use Loopi to plan harm to yourself or to anyone else;
- put another person’s photo or private details into Loopi, or pretend to be someone else;
- copy, resell or republish what Loopi shows you as if it were your own product, or sell or share access to your account;
- try to break Loopi, work around its limits or its payments, reverse-engineer the app, or send automated traffic to our servers.
The app, its characters and the pictures they send stay ours. You may keep and share what Loopi shows you for your own personal use.
Ending your use of Loopi
You can stop using Loopi whenever you like, and delete your account in the app. Deleting your account ends your access to your matches, your conversations, your gems and any Premium benefits in the app.
We can suspend or close an account that breaks these terms or the law, and we can stop offering Loopi, or any part of it. If we close your account for something you did, you are not owed a refund for gems you already received.
Changes to these terms
If these rules change, we will update this page and the effective date at the top. Using Loopi after that means the updated terms apply to you.
Governing law
These terms are governed by the laws of the State of New York, United States, and any dispute about them belongs in the courts of the State of New York.